During 2015 we have invested in improving our service to you.
Its always important to know that when someone is looking after your pride and joy that they are investing in important areas to improve service year on year.
In 2015 we have invested in key areas :-
- New Service Vehicle
- Tools & Equipment
- Stock Holding – Mobile & Workshop
This year we have undertaken new and refresher training with Manufactures such as AL-KO, BPW (Caravan Chassis Brakes Etc), ALDE (Heating Systems) & advanced Gas Competence (Gas Analysing).
Planned & Booked Training for the remainder of the year includes Truma ( Core Products Heating, Movers, Air-conditioning & more) & Whale (Heating & Water Systems).
Making Sure we keep up with the latest products installed in Caravans & Motorhomes.
New Service Vehicle
A Larger Fiat Scudo Van has replace the trusty Vauxhall Combo allowing better equipment to be used and larger running spares stock to be carried improving out 1st visit fix rate dramatically.
Keep a look out for the new van as we travel around the Midlands!
Tools & Equipment
Keeping up with equipment is always difficult and investment on a yearly basis to ensure all key tools are calibrated and in working order is very expensive. This year a number of new items have been purchased and key tools upgraded.
- Advanced Gas Analyser & Fault Finding Tools.
- Improved Tow Tester to ensure towing tests are accurate & quick.
- Refractometer upgrades to ensure better testing of batteries & antifreeze in heating systems.
- Ultrasonic Technology to improve diagnosis of water ingress issues
Stock Holding – Mobile & Workshop
Stock holding has been increased on all key parts needed from water pumps to heating elements, gas burners etc, additionally a number of complete swap out appliances and loan equipment appliance units have been purchased to improve 1st visit fix times or provide loan solution whilst your units are repaired.
Our National Caravan Council Annual Assessment has also been completed without issue and a commendation in or focus area of customer care!
Hopefully you will see we are improving our service all the time year on year
We will keep improving and posting updates here at www.allmakescaravans.co.uk